Delivery Information

When will my order ship?

We use our own delivery services if the dropping location is coming under our radius. If your location is outside of our radius of delivery then we will ship your order through 3rd party services.
The amount of time the shipment will take to reach the desired location will depend on the distance between our store’s location and your dropping point.

No Delivery Cancellations

Once the product is dispatched there is no cancellation available, so make sure to confirm your order for the final time and then placed the order.

Delivery time

The delivery time depends on the item's supply and the time of your order's placing. 98% of our purchases were shipped either the day of the order or within 24hrs after the order date. We strive to send your order on the same day as your purchase. We only ship orders on working days during the week (Monday through Saturday) and exclude public holidays and government holidays.

Tracking

Each shipment will have their unique Tracking IDs which will be given to you. You can easily monitor your order and we are here to help you out if any delay is observed.

Shipping MetodsRateMax Charge
FedEx10% of order value₹299
FedEx, Signature Required10% of order value + ₹20₹299 + ₹20
In-Home Delivery₹299 per trip₹299
In-Home Delivery, Time-Specific₹399 per trip₹299

Payment Options

What are the modes of payment for purchasing on Subashsales.com? What payment methods do you accept?

We accept the following modes of payment:

  • Debit/Credit Cards/Net banking of all major banks
  • UPI
  • NEFT/RTGS
How do I pay using a credit/debit card?

Credit cards:

  • We accept payments made using Visa, MasterCard and American Express credit cards.
  • To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards:

  • We accept payments made using Visa, MasterCard and Maestro debit cards.
  • To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Is it safe to use my credit/debit card on Subashsales.com?
  • Your online transaction on com is secure with the highest levels of transaction security currently available on the Internet. Subashsales.com uses Razorpay as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
  • All credit card and debit card payments on com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
What is a 3D secure password?
  • The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
  • The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
What steps does Subashsales.com take to prevent card fraud?
  • com realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
  • In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please send us a mail at [email protected] with your transaction details and we will look into it immediately.

If your money has not reached us, it will surely be refunded back to your account.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring that information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), and your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us at +91 8144764538. Call Timings:- 9:00 AM - 8:00 PM (Monday to Saturday)

Can I use my bank's Internet Banking feature to make a payment?

Yes,
Subashsales.com offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this, you can directly transfer funds from your bank account while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.

Can I make a credit/debit card or Internet Banking payment on Subashsales.com through my mobile?

Yes, you can make credit card payments through the mobile site. com uses Razorpay as a payment gateway for credit/ debit card payments. Razorpay uses high-end technology to protect your card information.