Customer Return

Subashsales.com is happy to serve customers and fulfill their requirements. If the customer receives any product which fulfills the below-mentioned criterion, the customer is eligible for return/exchange:

  • Product is used/altered/Defective product.
  • Physical / in-transit damage to the product.
  • Wrong item sent.

The customer is not eligible for return/exchange if

  • Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

  • For Products purchased on Subashsales.com, in the event the customer has any concern with the Product, the customer shall raise a Return/Exchange request within 48 hours of product delivery. In case the product is damaged or the wrong item has been sent, raise the request within 48 hours of product Delivery.
  • Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
  • Customers must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with the Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
  • In the case of Industrial goods return will be accepted only in case of wrong, defective, or damaged products.
  • In the case of Faulty electronics products, customers need to contact the nearest service center for repair/ replacement.
  • All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies, and accessories including keys, straps, and locks intact.
  • Subashsales.com shall endeavor to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

Refund Policy

  • The refunds in accordance with the above guidelines shall be as per the following:
  • In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer buying the Product from where the customer has paid the transaction amount.
  • For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque, etc. in favor of the customer buying the Products, as per the details provided by the customer.
  • The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
  • Refunds / Returns shall NOT be allowed in the following cases:
  • Return request is made outside the specified time frame of 7 days as specified above.
  • In the case where price tags, labels, original packing, freebies, and accessories, boxes are missing.
  • If the Product is damaged by the customer, in any manner as may be determined by Subashsales.com at its sole discretion.
  • If the Product has been used by the customer.
  • If Products sold as combo/sets cannot be returned as individual Products.

Refund

I’ve still not received the refund to my bank account. Why?

  • If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
  • Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

When are Refunds provided?

  • We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
  • Damaged products are returned to our warehouse and have been quality checked.

I paid the amount upfront while purchasing the product from Subashsales.com, how do I get the refund?

  • Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment within 7-10 working days

I paid cash on delivery, how would I get the refund?

  • If the mode of payment was cash on delivery (COD), we will initiate an NEFT bank transfer to your bank account. Subashsales.com will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

What are the details you require to process an NEFT refund?

  • Once you agree to an NEFT refund, you will receive an email from the Subashsales.com customer support team asking for it.
  • Bank Name
  • Account Number
  • Account Holder’s name
  • IFSC code
  • Location of the Bank. We initiate the refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for an NEFT refund if I paid through Credit Card/Debit Card/Net banking?

  • No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made the payment.

How long will it take to refund?

  • It takes 7-10 working days for the money to be credited to your account.